Wednesday, December 16, 2015

Oh Health Care Dot Gov....

I write this while on hold yet again to try an fix health care issues...
Healthcare dot gov won't let me go! are they trying to keep their numbers from failing???  Talk about an inefficient system.

In September I cancelled my husbands health care, he has a policy thorough work. I called Blue Cross and Blue Shield (BCBS) to take him off so the payment could be adjusted. Customer service could not change our policy I had to go through, Health care dot gov. So I did, I also changed our address LAST SEPTEMBER...  yet our Health care system seems to be fraught with incompetence. I just got forwarded mail from our old address. Oh look it's new cards to a plan I cancelled. Oh look there is one for my husband. Great... Fabulous. I get to call them again... how many hours of my life will this be... 

What we have here is a failure to communicate. If I call the health care dot gov. I will be told it has been changed. Funny tho I changed the address to our new permanent address, yet mail still goes to the old ministry address which is forwarded to the temporary address... the only mail that has not accepted our new address is health care dot gov.  Oh no what will they do when we cancel the P.O. box???

I also called them 3 weeks ago In November when I signed up for a policy through a insurance agent who will bend over backward to help me find the right plan... Can we say none of the health care dot gov plans offer the children hospitals as part of their network? Oh and only one insurance company in the capitalistic DFW marketplace to individuals, offer Children's hospitals.  So here hoping your kid doesn't need surgery if you picked anyone else.   Anyway during that phone call I was told my address had been changed... but then why is mail still going astray!

So I thought today let's cut out the middle man... cause he's out to lunch or asleep at the wheel.. I called BCBS. I explained my problem she said oh look your husband is still on your plan. *sigh* Oh look we don't have your current address. Oh look,  we did sign you ALL up for the plan we picked for you... well at least I can change the address so the bills go to the correct place.   10 minutes later I'm sorry ma'am we have to call health care dot gov... Uh no thank you. Instead I asked if she would be so kind as to pull up the notes (yes I know all the ins and outs of the system!) and type in the following:
Client changed address with health care dot gov in September.
With current address in notes...
Client took her husband off the policy in September.
Client set the current plan to end on 12/31/15
Client is not happy you cancelled the PPO's

She told me to have a nice day... I told her I didn't hold her responsible for incompetent government programs.

How does this build trust with me as a consumer?  I have this feeling of dread that I will get a bill from BCBS for this plan, I did not pick, nor I did sign up for. I will not pay said bill but they will keep sending one to me until health care dot gov gets with the program.   How can it be this poorly managed???  Three months after I have made changes to my application the company is still covering my husband!!! It's a mess for him and prescriptions.

I'd also like to point out BCBS cancelled my plan then moved me to another one which is a HMO, and assigned me a new doctor. All well and good in that I'll be covered if my head is in the sand and I'm not paying attention.  Yet I am paying attention, I don't know this Doctor, yes she is with a group I have visited... yet they are over 50 miles away... Hello incompetent system... how can they even assign me a doctor in my area if they can't change my address. I'd also like to point out I'm not keeping my doctor... I don't get to keep my doctor, I don't even get to keep my government insurance plan.  I like this compilation of "You get keep your doctor:"

No comments:

Post a Comment